CORPORATE TEAM
We delivered the training day for a large company that deals with people experiencing financial difficulties. The team were looking for some additional support to enable themselves to better deal with the stress, but they also recognised that they were experiencing some of the symptoms of compassion fatigue as their work took an emotional toll on them.
We taught them over three sessions and the organisation paid for them to have the training off site away from their working environment which helps them feel valued and looked after. Before the training day we asked all of those who attended to complete a pre course questionnaire.
Challenges
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Poor staff retention
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High stress levels
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Symptoms of Compassion Fatigue
Pre-Course Findings
The team were feeling under a lot of pressure. Their work was negatively impacting them at home and the majority of them were working much longer hours than they were paid for. In addition they were finding it hard to switch off at home which was affecting their home life and those they lived with. Most felt guilty if they felt ill and were going into work even though they knew they shouldn’t as they were worried about placing the burden onto their team members. They commented that they were often verbally abused by clients and felt that they were carrying a lot of responsibility for the lives of the people they were trying to help. They were aware that their clients were often very stressed and that they looked to them as a last chance to be able to help them.
RESULTS
1.
Ongoing Training
2.
Improved staff moral
3.
Team building days introduced
4.
Flexible working options
5.
Management more hands-on
Post-Course Findings
This team clearly benefited from the training as most of them noticed a difference in their own emotional health and that of the team, 87% of them have said that the course has helped them cope better with their work which is what we find with most of the teams we teach. In addition 97% felt that the training was a positive experience and that they are using the tools and strategies we gave them, keeping the self-care promises they made, and their manager has acted on some of the suggestion they made to improve the support they receive. They all felt that ongoing training would be beneficial and with this team we are going back in to do an annual update.
Feedback
“By far one of the best training courses I have attended in terms of transferability to work, home and life in general. It helped me to acknowledge issues that I probably would not have felt confident to
discuss in any other setting.”
